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The safest and easiest way to request repeat prescriptions is by using the online service via SystmOnline.

Please ask a receptionist if you would like to register for this service. Repeat prescriptions

You can obtain a repeat prescription by the following:

  • By putting your repeat prescription request form (ie the green tear off slip on the reverse of your prescription) in the repeat prescribing box in reception (just before reception desk).
  • By post
  • By asking at the front desk
  • Online

Please note - we do not take repeat prescription requests over the telephone.

Please ensure that the items you require are requested clearly by ticking the appropriate box on the repeat request form, or if you do not have a repeat request form, please ensure that your name, address and the items you require are clearly indicated.

In order to process the large number of requests each day please note that 48 hours' notice is required for repeat prescription requests. The schedule for ordering and collection is:

  • Order on Monday, collect on Wednesday
  • Order on Tuesday, collect on Thursday
  • Order on Wednesday, collect on Friday
  • Order on Thursday, collect on Monday
  • Order on Friday, collect on Tuesday

Due to the high volume of requests received by the practice each day, you should note that you will be asked to call back if you request your prescription earlier than the times indicated above.

Patients should be aware that most pharmacies can now arrange for patients' prescriptions to be collected from the practice on their behalf. To arrange this please contact your own pharmacist directly. Prescription charges and exemptions

NHS charges

  • Prescription (per item): £8.80
  • 12-month prepayment certificate (PPC): £104.00
  • 3-month PPC: £29.10

If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.

  • Telephone advice and order line 0845 850 0030
  • General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the [NHS website]().

The Electronic Prescription Service (EPS) is an NHS service. It enables your GP to send your prescriptions electronically to your preferred pharmacy so that they're ready to collect without coming into the practice.

What does this mean for you?

You won't have to visit your GP practice to collect your paper prescription because your GP will send it electronically to the place you choose, saving you time. You have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop. You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before your arrive.

How can you use EPS?

You need to choose a nominated place for your GP practice to electronically send your prescription to. This is called nomination. You can choose a pharmacy or a dispensing appliance contractor (if you use one). Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don't need a computer to do this.

Can I change my nomination or cancel it and get a paper prescription?

Yes you can. If you don't want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in the GP practice, pharmacy and NHS prescription, payment and fraud agencies that see your paper prescription now. Sometimes dispensers may see that you have nominated another dispenser, for example if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser.

For further information please contact Dr Matthews Practice, your pharmacy or visit EPS on

Alternatively you can download the form below which you can fill out and return to Dr Matthews Practice reception.

Dr Matthews EPS2.docx

Please allow 48 hours, excluding weekends and bank holidays, for your request to be processed. Any problems please telephone the surgery.